Recently I moved from FreshDesk to Zendesk. The reason we moved over was because Zendesk is Fedramp certified and we need a bit higher security requirements for our clients.
As I got into the Zendesk platform I realized I could not find how to create a view that had all of our trouble tickets submitted so I did a bit of googling and figured it out.
Here are the steps to create a view that has all tickets in the view:
Step 1) Login to your Zendesk support account and go to settings:
Step 2) Go to manage people:
Step 3) Click on group:
Step 4) Create the group name: All Tickets > Add yourself as the agent > click create group
Step 5) Now go back to your Zendesk support settings > Views > Add view
Step 5) Now select group > is not > All Tickets > then click save
If you have followed all of these steps you should now have a view that allows you to see all your tickets whether open or closed within Zendesk.
Hope this helps!
