Recently I moved from FreshDesk to Zendesk. The reason we moved over was because Zendesk is Fedramp certified and we need a bit higher security requirements for our clients.
As I got into the Zendesk platform I realized I could not find how to create a view that had all of our trouble tickets submitted so I did a bit of googling and figured it out.
Here are the steps to create a view that has all tickets in the view:
Step 1) Login to your Zendesk support account and go to settings:
